Returns

Generally, lamps that make it past the first thirty days will last its life hours.
Life hours is the point that 80% of the original lamps are still lit, but are performing at 60% - 70% of the original lamp output (dimmer lamps)...
Your original "Factory Lamps" are manufactured to a different standard and have the longest life. Additionally, Hi Performance lamps are generally going to last at least up to the expected life hours.

OTHER than SILVERSTAR type lamps, our no questions asked warranty is good for 30 days after receipt....

We cannot tell how many hours you have had the lamps lit and we will offer a favorable discount on another purchase after the thirty days...

How to Return an Item:

Firstly, not liking the "color" of the bulb, or that it is not as bright as I expected are NOT valid reasons for returns. There are plenty of forums for all models and makes where our our top selling bulbs are all favorably "peer reviewed" listing all pro's and con's that they have experienced during testing and everyday use. Note: As with any internet information...Due diligence should be used for those few "outlier" comments and detractors.

Used bulbs are illegal for us to resell and it is extremely easy to tell if a bulb has been used. We request you to not waste time, money, and energy as NO merchandise will be issued credit of any kind if it has been installed, modified, soiled, damaged or used in any manner.

Steps:

You should begin the Returns process within (30) days of delivery.

Provide the following information via email to customer service
Using this format is how we prefer to do all returns so that both you and we have written proof of the request and of the date that you submitted the information.

Full Name
Valid Email Address
Order Number
Reason for return/exchange.

You will receive Return Materials Authorization (RMA) information via email within a short period of time.

Follow the instructions supplied in your email for returning your items(s).

The RMA Number must be written in the return address. Example:

Kenny Franklin
c/o Candlepower Inc.
RMA xxxxxxxxxxx
14626 South Lawn Lane
Rockville, MD 20850-1317

The returned item must be received by us within 30 days from the date the RMA number is issued. (60 if overseas and you email tracking documents)

Packages must be returned with some type of “delivery confirmation” option that requires us to sign for the receipt of your package. This protects your interest by requiring us to document “package received” and “date received” to a third party.Packages that have obvious damage will be refused and will be returned back to you by the carrier where you can inspect the product for damage and file a claim with the carrier.

**If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs will be deducted from the refunded amount. Please note that this will be the same charge you would have paid had you not used the "free" coupon code

**A 15% restock fee will be applied on all RMA parts returned for a refund



1 November 2011 - NON RMA Registered items are subject to a 30% restocking fee.

**Remember. It is extremely easy for us to tell if a bulb has been used in the slightest. Therefore, please do not waste time, money, and energy as NO merchandise will be issued credit of any kind if it has been installed, modified, soiled, damaged or used in any manner.

Credit will normally be issued within 7 - 10 Business days of receipt of return.