How to Return an Item: You must begin the Returns process within (30) days of delivery. Provide the following information via email to customer service Full Name Valid Email Address Order Number Reason for return/exchange. You will receive Return Materials Authorization (RMA) information via email within two (2) business days. Follow the instructions supplied in your email for returning your items(s). Using this format is how we prefer to do all returns so that both you and we have written proof of the request and of the date that you submitted the information. ++The RMA Number must be written in the return address. The returned item must be received by us within 30 days from the date the RGA number is issued. (60 if overseas and you email tracking documents) 1 November 2011 - NON RMA Registered items are subject to a 30% restocking fee. Packages must be returned with some type of “delivery confirmation” option that requires us to sign for the receipt of your package. This protects your interest by requiring us to document “package received” and “date received” to a third party.Packages that have obvious damage will be refused and will be returned back to you by the carrier where you can inspect the product for damage and file a claim with the carrier. If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount. A 15% restock fee will be applied on all RMA parts returned for a refund unless the merchandise was sent uninsured and was damaged in shipment to Candlepower Inc. 1 November 2011 - NON RMA Registered items are subject to a 30% restocking fee. No merchandise will be issued credit of any kind if it has been installed, modified, soiled, damaged or used in any way. Credit will be issued within 7 Business days of receipt of return.